CREDIT CARD SECURITY
Your credit card details are only seen by our Secure Credit Card handler and the relevant bank. These details are not passed to us, or to anyone else, thereby ensuring total security and confidentiality.
However, if you are concerned about supplying your credit card details on the internet, we are happy to receive your order and payment by telephone or by PayPal.
Goods will be dispatched upon receipt of cleared payment.
Our aim is to dispatch all goods as soon as possible, usually within 24 hours of receiving your order and cleared payment.
Orders for destinations within the UK should normally be received within 7 working days of despatch, but please allow up to 28 days for delivery, in case of unforeseen postal delays.
Orders for destinations outside the UK are dispatched by Air Mail. Dispatch date will be advised by email and orders should normally be received within 12 working days of despatch, but please allow sufficient time for delivery, in case of unforeseen postal delays.
If early delivery is essential for a specific date, please advise us. If this information is not provided, we cannot accept returns, due to late delivery, from outside the European Union
You will be notified if there is likely to be any delay in delivery.
All consignments are meticulously checked, packed with the utmost care, and leave us in good condition. In the unlikely event of goods being damaged in transit, please contact us immediately upon receipt. It would be helpful if you could also notify the carrier of any damage.
Any claim for defective goods must be made within 7 days of receipt.
All claims for lost goods must be reported within 14 working days of dispatch or, for overseas orders, within 7 working days of the expected delivery date notified to you by email.
Orders for Sale items are processed on a “first come, first served” basis. Please email or telephone before ordering these items. Items reserved in this way will be held for 7 days pending payment.
All prices are in Pounds Sterling.
Payment for orders placed will be converted from Pounds Sterling into your local currency by your credit card company.Currency rates change constantly and the online currency converter is advisory only and may not be accurate for the date of your transaction.
We are a small, family run, business and not a large mail order company, so it would be helpful if customers did not buy several items with the intention of returning some of them. If you are unable to make up your mind, please contact us and we will be happy to supply any additional information or measurements which might help you in your decision, and save both you and us unnecessary expense.We publish full measurements for all garments on our website and suggest that customers should check these measurements before ordering, to ensure that they order the correct size.
If you still consider it necessary to order more than one style or size in order to make your decision, outfits which you decide not to keep must be returned within 3 days of receipt and there will be a small re-stocking charge of £5 for each outfit returned, to cover the extra work involved and the disappointment caused to other customers, due to the items being unavailable.
If you need to return an item for any other reason, please notify us by email, with details of the problem, as soon as possible – within 14 days of receipt for UK and EU orders and within 7 days of receipt for all other orders. We will supply you with a Returns Number and instructions for returning the item.
The address for returns is:
The House of Honfleur,
29 Rue de L’Europe,
It is the responsibility of the customer to pay the return postage and to ensure that returned items reach us safely and in good condition. We suggest that a registered mail service is used, as we cannot take responsibility for returned items lost or damaged in the post.
If an item is returned unused and in perfect condition, in its original packaging, postmarked within 14 days of receipt for UK and EU orders and within 7 days of receipt for all other orders, we will refund the purchase price of the item.
Goods returned from the UK and EU postmarked within 15 to 28 days of receipt will incur a restocking charge of 10% of the purchase price of the item.
Goods returned from outside the UK and EU postmarked within 8 to 14 days of receipt will incur a restocking charge of 20% of the purchase price of the item.
Goods returned postmarked within 15 to 28 days of receipt will incur a restocking charge of 50% of the purchase price of the item.
After 28 days no refund will be made.
If returning items from an address outside the European Union, please ensure that the package is marked “Returned Goods” in large letters to avoid customs duty being charged on imported goods. Any customs duty and tax levied on returns will be deducted from the amount refunded.
All consignments are meticulously checked, packed with the utmost care, and leave us in good condition.
Any goods returned with marks of any kind will incur a cleaning charge. No refund will be made for goods which have been worn or damaged, these will be shipped back to the customer at their expense.
Please note that, for obvious reasons, we cannot accept the return of knickers or tights.
If you have any problems or questions concerning your order, you may contact us by email at email@example.com or by telephone on +44 (0)1444 316058, between 0800 and 1700 seven days a week. Calls to this number are charged at the standard rate. As we are a small business, this number may on occasion be answered by our answering machine. In this event please leave a message (just your name and telephone number, if you prefer), and we will call you back as soon as we can – normally the same day.
We believe in communicating with our customers and welcome all feedback and suggestions for improvements to our service and our web site.
If you should have a complaint about our goods or service, please contact our Customer Services Department by email or telephone on the number given under “Customer Services” above.
We will acknowledge your complaint on receipt and will endeavour to resolve all complaints as speedily as possible.
We believe in your right to privacy and are committed to protecting this right.
The information you supply will only be used to process your order and to provide you with information regarding that order.Your details, including your email address, will not be passed to any other person or organisation.
We will only use your email address to communicate with you regarding your order. Once this order is complete you will receive no further unsolicited emails from us.
As stated above, any credit card details which you supply are only seen by our Secure Credit Card handler and the relevant bank. These details are not passed to us, or to anyone else, thereby ensuring total security and confidentiality.
Our shopping basket system uses a “cookie” which will be stored on your browser and used to identify you on subsequent visits to our site. If you are concerned about this, you can usually modify your browser settings to prevent it accepting cookies.
If you have any questions regarding this policy, please email us at: firstname.lastname@example.org or contact our Customer Services Department on +44 (0)1444 316058.
All transactions are governed by the law of England irrespective of the place of delivery.
These terms and conditions in no way affect or diminish your normal statutory rights.